ACCESS STATEMENT FOR PEDNOLVA HOTEL, WEST PORTHMINSTER BEACH, ST IVES, CORNWALL. TR26 2EA

Introduction 

Pedn-Olva (meaning lookout on the headland) is founded on blue-black rocks on the southern shores of St. Ives Harbour and Bay and since the 19th century has been a registered navigational mark for ships.
  
The Pedn Olva Hotel, built on a rocky promontory, overlooking the ancient town and harbour of St Ives, Cornwall, whose riches were fishing, mining and smuggling and now are the Arts and Tourism. 
  
Contemporary, romantic and breathtaking are but a few ways to describe the Pedn Olva Hotel, with its 31 distinctive bedrooms, restaurant, bar, terraces and swimming pool that make it an ideal stay for a weekend break, a short holiday or a venue for a wedding or special event.
  
It is a great holiday location from which to enjoy St Ives and explore Cornwall, or for a weekend break to relax and escape to the coast. 
  
At the Pedn Olva Hotel we aim to offer each guest more than just a break, but a true experience. That's why we take time and care to provide everything we think you need... from attentive service, help with planning your day, providing the perfect drink just the way you like it, to a menu crafted to your taste and requirement. 
  
We are a safe haven for weary travellers and a Cornish home for all our guests. 
 
Pre-Arrival

• Enquiries or reservations may be made by phone or email.
• Tel: 01736 796222 or Email: pednolva@staustellbrewery.co.uk
 
• Where we are:  The hotel is located on the rocks overlooking St Ives harbour and Porthminster Beach, with the sea just 30 feet below and surrounded by golden sands.  
• Main access routes:  Main road access is via the A30, 5 miles away. There is a main line railway station 500 yards away at St Ives. Nearest airport is Newquay.  
• Directions:  From the A30 take the A3074 to St Ives at the Hayle turn-off. Follow the signs to St Ives Railway Station. The hotel is on the left with steps down from the car park.  
 
• Address:  Pedn Olva Hotel, West Porthminster Beach, St Ives, Cornwall, TR26 2EA  

• Guide dogs and Service dogs are accepted throughout.  Pets are welcome in the Public bar and in some rooms only.  Enquiries welcome please call 01736 796222 or Email: pednolva@staustellbrewery.co.uk to discuss your needs.

 
Arrival & Car Parking Facilities

• Drop off point at the front door.
• Car parking ~ we have designated car parking spaces in the St Ives Train Station Car Park.  This is situated just above the Hotel itself.  The designated bays are at the far end of the Car Park so you may want to drop your luggage at the Reception and obtain your parking permit first.  Porterage can be arranged ~ please call the reception for further details.

 
Main Entrance, Reception & Ticketing Area

• Adequate space and lighting in the Reception area.  The counter top height is 990mm.  Seating is provided in this area.  Background music can be turned down on request.
• We ensure that the exceptional quality of welcome at reception starts from the first moment of contact with a guest, may this be in person, by telephone or by e-mail. 
• Upon arrival each guest is greeted in a warm friendly way. 
• Every effort is made from that moment to ensure that they are comfortable and addressed in a professional, yet informal manner, which is in keeping with the style of the hotel. 
• Each guest is escorted to their room and informed en route of where the major public areas and facilities such as the swimming pool can be located.  
• The level of hospitality and exemplary customer care does not stop at reception it is demanded of every member of the entire team “we believe that consistency is the key to ensure that each guest is made to feel like the only guest. 
• At all times we aim to offer each person that stays with us more than just a break, but a true experience – from providing the perfect drink just the way they like it, to a menu crafted to their taste and requirement. 
 
Public Areas - Hall, Stairs, Landing, Corridors etc

• The unique nature and shape of the Pedn Olva, incorporating its multi-levels and terrace areas, does not easily lend itself to those with mobility problems. Although the physical structure of the hotel cannot be changed for guests with disabilities after careful inspection, wherever possible we aim to maximise accessibility to everyone at the Pedn Olva.
• In order to provide for the best service for disabled customers, we have also invested in staff training; this included exercises and disability due diligence checks and have equipped staff to better manage a range of disabilities from mobility to hearing, sight or speech difficulties.
• We have installed hand rails wherever possible for those who need extra assistance up and down stairs and bathrooms.
 
Public Areas - Sitting room, lounges, lobbies etc

• Private lounge area, a quiet place for our residents to relax in comfort.
• Seating is provided which is moveable to suit your requirements, please ask staff for assistance.
• Lighting is adequate throughout this area.
• Toilets are located on the same level.
• The bar is styled with a drift wood exterior complimenting the beautifully varnished floor; with a granite fire to snuggle up to in those stormy winter days.
• Dogs are welcome within this area.
 
 

Public WCs 

• Our toilets and baby changing facilities are located off the bar / reception area.  Unfortunately we currently do not have any disabled toilets.
• They are however on one level with no steps / stairs / inclines.  They are well lit and maintained.
• The nearest disabled WC is on the quayside located near the Lifeboat Station approx 5 minutes walk from the Hotel. 

 
Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe

• RESTAURANT
• Lighting is uniform & adequate throughout the Restaurant.  Aisles are wide throughout and tables and chairs can be moved, please ask staff if you have any special requirements.
• All menus are printed in house and on request can be printed in large font, please request this in advance.  Allergies and special Dietary requirements are catered for; please call in advance with your requests or to discuss your needs.
• The till total can be adjusted to suit various heights please ask staff who will be happy to help.  Also till totals can be printed off on request, please ask any member of staff.
• The restaurant / bar is located behind reception through an 890mm single leaf door way.  The counter / bar top height is 1040mm from the floor.
• Waitress service is provided from your table.
• If you like relaxed dining in an airy, elegant modern restaurant with a tranquil and friendly atmosphere which makes each visit so enjoyable, then the Lookout Restaurant at The Pedn-Olva Hotel, St Ives, is the place for you.    
• At the Lookout we believe in having a seasonally changing menu.  Recommendations are added daily by our chefs, especially to use the fresh produce from our local fishermen and suppliers.
• Our food is freshly cooked to order by an accomplished team of chefs.
• To compliment the astounding views, location and service, we are proud to offer one of the best dining experiences in Cornwall.
• Cornwall is well represented, which becomes evident when you are presented with and then taste our food.  There is a certain romance about the fact that the seafood you are eating comes directly from the view in front of you.
• Where possible we use local suppliers, to ensure that the food is of the finest quality.  
 
Laundry

• None
 
Shop

• None

 
Leisure Facilities

• The hotel has its own private open air heated swimming.
• It is located on a terrace above the cliffs.  It is accessible only via steps with handrails.
• Opening times from Easter to the end of October from 8.30am to 6.30pm.

 
Outdoor Facilities

• Contemporary, romantic and breathtaking are but a few ways to describe the Pedn Olva Hotel, with its 3 terraces and swimming pool that make it an ideal stay for a weekend break, a short holiday or a venue for a wedding or special event.
• The pool is located down steep steps with hand rails.
• The pool and sun terraces are open to Residents only from Easter to the end of October from 8.30am to 6.30pm.
• There is adequate lighting within these areas.
• The Hotel enjoys the most fantastic location with a spectacular 180° vista of St Ives Bay and Harbour.   

 
Conference & Meeting Rooms, Banqueting

• Soft, silky or wild & surf theme can be tailored to meet your wedding dreams. 
• Whether you're looking to tie the knot overlooking the tumbling waves of the Cornwall coast, or celebrate your nuptials in sophisticated style with a twist of glamour and glitz, the Pedn Olva Hotel, St Ives, will make all your dreams come true. 
• The hotel enjoys an enviable reputation with wide experience in hosting wedding receptions and civil partnership receptions. 
• Our Beach view restaurant can cater for up to 70 guests.  The room is large with good access.  Tables and chairs can be moved to suit any requirements.  There is adequate lighting throughout and the room is on one level with wood flooring and no steps or stairs or inclines.
• With unrivalled views across the bay, it is no wonder that happy couples from the length and breadth of the country have chosen the Pedn Olva Hotel as the setting for their idyllic wedding celebrations. 
• We have experienced, dedicated and helpful staff allocated to each wedding ensuring that all needs are met on the run up and on the special day itself.   
• Food is an extremely important part of any function and great pride is taken in providing first-class cuisine using only the
• freshest, highest quality ingredients. 
• Our menus give a broad outline of the range of food and refreshments that we can provide. We relish new challenges and will be more than happy to tailor menus to your specific requirements. 
• Because of the hustle and bustle of the peak summer months, we regret we are unable to perform wedding ceremonies or receptions at the Pedn Olva Hotel from late May until late September. 

Clubs & Entertainment

• None

 
Bedrooms & Sleeping Areas

• Our Rooms
• Each bedroom at the Pedn Olva hotel is blessed with a sea view and a glorious outlook of St Ives and the Cornish coast.   
Deluxe Room with Balcony: 
• Stylish, clean lines, contemporary furniture, calm neutrals and a flash of colour all work combine to create a relaxing and welcoming atmosphere.  
Superior Deluxe: 
• If you're looking for a luxury honeymoon accommodation or searching for a lavish setting in which to share some really special time together, then opt for our stunning Wheal Providence Room.   
Deluxe Twin Room 
• Light and airy, situated at the top of the hotel for the best of views across St Ives, decorated in cool neutrals, rich claret furnishing and stylish furniture.   
Balcony Rooms: 
• The Balcony Rooms are light and airy, decorated in cool neutrals contrasted with flashes of colour. All with their own balcony, double bed and en-suite shower rooms.    
Deluxe Double Room: 
• Romantic, decorated in delicate neutrals with touches of blue with a 360º vista of the bay.   
Standard Rooms: 
• Either twin or double bedded rooms, these rooms are compact, well equipped and decorated in neutral colours, co-ordinated with contemporary fabrics.     
Single Rooms: 
• True single rooms with full en-suite shower rooms in contemporary style.  Double rooms for single occupancy are available out of the high summer season. 
Family Rooms: 
• With a variety of different sized rooms, we can accommodate all tastes and sizes of your family. 
• We have installed hand rails wherever possible for those who need extra assistance up and down stairs and bathrooms.

• DeafGard available on request at reception ~  DeafGard placed under pillow vibrates and alerts deaf and hard of hearing persons to fire emergency high intensity flashing strobe provides additional safeguard of visual emergency warning, additional audible warning for hearing companion. DeafGard offers clock and alarm clock facility DeafGard ensures full compliance with DDA DeafGard is perfect for hotels and other accommodation facilities presenting relevant risk to deaf people.

 
Bathroom, Shower-room & WC [Ensuite or Shared]

• All rooms are en-suite.  Shower stools available on request from Reception.

 
Self-Catering Kitchen

• None

 
Caravans, Holiday Homes & Twin Units

• None

 
Touring Facilities (Holiday Parks)

• None

 
Boats - Narrow Boat, Cruiser & Hotel Boat

• None

 
Attractions (Displays, exhibits, rides etc.)

• Our walls decorated by paintings from St Ives local artists and photographers, many depict views of the harbour and beauty of Cornwall.
• Hand made glass art from local artist Jo Downs embellish our restaurant tables
• ARTIST RETREAT:
• St Ives, Cornwall, is synonymous with art. Since the end of the 19th Century there has been a thriving art community in St Ives. Artists have found the quality of light in St Ives to be extremely conducive for painting. 
• St Ives is now the location of the nationally renowned Tate Gallery. Artists continue to come to St Ives, many making it their home. As a result St Ives has many art galleries.
• St Ives has an Art Club, of great artistic pedigree. It was established in 1890 and was the venue used by notable artists as Greer, Sickert and Whistler.
• Arguably the most famous British sculptor Barbara Hepworth, made St Ives her home for the last and most productive 45 years of her life. A year after her death the Barbara Hepworth Museum and Sculpture Garden was opened. One of her sculptures can be seen in the town outside the Guild Hall, another in the public library. 
WHAT TO SEE AND DO:
• St Ives, in West Cornwall, is a superb base for exploring; within easy access of the Pedn Olva Hotel are beautiful gardens, heritage sites, ancient monuments, breathtaking cliff walks, seascapes and some of the county's fantastic beaches. Artists and authors have been drawn to Cornwall for a long time and there is no lack of things to see and do here. 
 
GARDENS
• Cornwall has so many beautiful and splendid gardens for you to visit, with a climate where traditional English plants and Exotic sub-tropical specimens can grow side by side. One botanical delight you really shouldn't miss is the famous Eden project, where giant biomes re-create botanical environments from all over the world. Other gardens to visit include Heligan, The Abbey Gardens on Tresco, Trebath, Trelissick and Trelowarren. 
 
OUTDOORS & WALKING
• wherever you turn in West Cornwall, you can't escape from the great outdoors. From St Ives you can walk uninterrupted coastal paths for miles, with rugged granite cliffs and unspoilt country views. Get away from the crowds, find yourself a secluded cove, and relax for an hour or two beachcombing with only the roll of the waves and call of the gulls as company. 

CELTIC ROOTS
• The farthest western peninsular of Cornwall, has reminders of an ancient and spiritual past. Evidence of a pre-Christian time is everywhere, from relics of ancient settlements like Chysauster to Bronze Age field boundaries of Zennor. Discover ancient burial chambers on lonely hills overlooking the sea, stone circles, holy wells and sacred standing stones. With a mystical past, residents of Cornwall say this part of the county has atmosphere all of its own
  
HERITAGE & CULTURE
• Cornwall is steeped in heritage and history, both ancient and modern from industrial to farming and fishing. 

• You can visit Breweries and Tin mines to discover how life was in days gone by. 
• The Pedn Olva Hotel is a perfect base, with many places to visit within easy reach by foot, bike, Public transport or car. 

 
Grounds and Gardens

• The location of the hotel really is its most obvious and outstanding Unique Selling Point. With 180 degree views from all the public areas and views from all our rooms we provide the best views of any hotel/bar in St Ives. The lower rooms are so close to sea level that both these and the Lookout can be beaten by the waves in stormy weather. It's the closest thing to being on a boat without having to leave dry land! We pride ourselves on remembering regular guests and expect nothing but excellence in our service of all our patrons with no exceptions. We are also a perfect place to spot the Bay's wildlife. There are cormorants on the rocks just below the Lookout. We also get nearly daily visits from seals and dolphins are also present in the Bay. Our Lookout also provides a perfect place to watch the Atlantic storms from! 
 
• Exquisite, sumptuous, historic and breathtaking, are but a few of the ways to describe the Pedn Olva Hotel. Beautiful in its distinctiveness and unique in its beauty the Hotel stands on a rock that used to be a tin mine. History literally oozes from its very core. Pedn Olva meaning, Look out over the Headland and that it certainly does, the view panning 180º across the bay.
 
Additional Information

• The unique nature and shape of the Pedn Olva, incorporating its multi-levels and terrace areas, does not easily lend itself to those with mobility problems. Although the physical structure of the hotel cannot be changed for guests with disabilities after careful inspection, wherever possible we aim to maximise accessibility to everyone at the Pedn Olva.
• In order to provide for the best service for disabled customers, we have also invested in staff training; this included exercises and disability due diligence checks and have equipped staff to better manage a range of disabilities from mobility to hearing, sight or speech difficulties.
• We have installed hand rails wherever possible for those who need extra assistance up and down stairs and bathrooms.
• We have formed a link with the local Age Concern making wheelchairs available for guests with mobility problems, thus allowing ease of access throughout the ground floor level of the hotel. We have made available magnifying glasses and large print menus for those who are partially sighted.  
• We also encourage our staff to read the menu to our guests if required and explain each dish.                  
• Our reception team, wherever possible and if the rooms are available, ensure that any guest with mobility problems are offered rooms at ground level.                                                                       
• For guests with severe disabilities it is the hotels policy to offer the service of phoning a local hotel or one of St Austell Brewery's other outlets more suited to there needs.                                                
• At every opportunity we ask the guests to give us as much information as possible too.
 
Address:  Pedn Olva Hotel, West Porthminster Beach, St Ives, Cornwall TR26 2EA  

Telephone: 01736 796222  

Fax: 01736 797710 

Minicom:  None 

Email:  pednolva@staustellbrewery.co.uk 

Website:  www.pednolva.co.uk 

Grid reference:   SW 519 403 GB Grid 

Hours of operation: 

Bar opens 10.30am for tea, coffee, hot chocolate & fruit teas with a selection of cakes to choose from.

Bar food menu is available from 12 noon to 6.00pm.
Sunday Roast served from 12 noon onwards.
Evening snacks served in the Bar from 6.30pm to 8.30pm
  
Night porter on duty from 11.00pm to 8.00am.
Check in from 3.00pm.
Check out 11.00am on day of departure.
Swimming Pool ~ 8.30am to 6.30pm during season (Easter to end October).
 
Emergency number:  All telephones are direct dial. To contact reception dial 100.

 
Local carers:  Ask at Reception for details.

 
Local equipment hire companies:  We have formed a link with the local Age Concern making wheelchairs available for guests with mobility problems.  Please ask Reception for further details.

 
Local public transport numbers:  National Rail Enquiries Guide to UK national rail services Tel: 08457 48 49 50 
   
National Express Coach Company ~ National Express is the UK's largest scheduled coach Travel Company.  Tel: 08705 808080 
   
Air South West  Air Southwest - the low fares airline for the South West of England  Tel: 0870 043 4553 
   
Bmi Baby ~ The Airline with tiny fares  Tel: 0871 224 0224 
   
Ryan Air ~  Low fare airline  Tel: 0871 246 0000 
   
Virgin Trains ~ Virgin Trains  Tel: 08457 222 333 
   
Isles of Scilly Travel ~ Isles of Scilly Sea & Air  Tel: 0845 710 5555 
   
Classic Car Hire In Cornwall ~ Classic Car Hire is an ideal holiday idea for the discerning visitor to Cornwall. Tel: 0845 458 1108 
   
Hertz Car Hire ~ Tel: 0870 850 2677 
   
Cornwall Car Hire ~ Car Hire in Cornwall - Tel: 01637 850971 
   
Sustrans ~  Sustrans is the UK's leading sustainable transport charity. Our vision is a world in which people can choose to travel in ways that benefit their health and the environment  Tel: 0845 113 00 65 
   
Local accessible taxi numbers: 

Ace Cars ~ To book a car please give us a call on 01736 79 7799
To email us @ acecars2@aol.com

 
Future Plans

• None

 
Contact Telephone and Email Address

We welcome your feedback to help us continually improve if you have any comments please phone 01736 796222 or email pednolva@staustellbrewery.co.uk